Apologies for the downtime

Tuesday 22 January 2008 at 6:32 pm Sorry to anyone who has things hosted on here. The server has been down for it's longest period of downtime yet. Unfortunately, I could not troubleshoot the problem as I was 8500km away at the time.

I initially thought the modem had gone down, given that I couldn't see line sync from Node's end. Thought that the modem had crashed. Turned out... well... Telstra had patched our phoneline into someone else's.

After ringing them up and trying to convince them that the inability to make or receive calls as well as the lack of ADSL line sync is a problem and is otherwise abnormal, they said that a technician would be around to fix it tomorrow. My next call was to 3 to ask how quickly they could update my mobile broadband plan to the eries silver (~5 days left in month = about $4 for 100MB quota). It took about an hour, and then I was up on the net, though the server wasn't.

Following that, he checked what number was assigned to the line. It was the wrong one. So he headed off to the exchange, and rang back to say that our line had been plugged into the wrong pair. ADSL came back up, and we were able to make calls. Much better.

Let's hope it doesn't happen again.

More posts to follow with photos and other stuff, and possibly some Stack Underflow :)